tag:blogger.com,1999:blog-10592935.post3078191263048785592..comments2008-10-17T15:31:19.298-07:00Brian Masseyhttp://www.blogger.com/profile/04046124512823741822brian@conversionscientist.comBlogger2125tag:blogger.com,1999:blog-10592935.post-21434637667492753192008-10-17T15:31:00.000-07:002008-10-17T15:31:00.000-07:00Joshua,<BR/><BR/>Since you bring up the SMB issue, the real irony is that the Web is the way SMBs can beat their big competitors. It levels they playing field (to coin an overused euphemism). However, they too often simply copy what bigger, more conservative companies are doing.<BR/><BR/>News flash, SMBs: those sites were designed by committee. They are not representative of what we want in your Web sites.Brian Masseyhttp://www.blogger.com/profile/04046124512823741822noreply@blogger.comtag:blogger.com,1999:blog-10592935.post-88804022003534286212008-10-17T11:45:00.000-07:002008-10-17T11:45:00.000-07:00I couldn't agree more.<BR/><BR/>People are always assuming their users have the same knowledge and instinct as them.<BR/><BR/>I always liken it to the core issue for many SMBs, which is knowing their product/service, while not fully recognizing their customer's perspective.Joshuahttp://thinkwebstrategy.comnoreply@blogger.com