A Focus on ROI is Good for Social Media

How many times do you have a great conversation in the social space only to find the company’s Web site opaque, posing, and irrelevant?

Social media won’t work if we’re transparent in our social graph and obsequious everywhere else.

Let’s encourage businesses to put content out that draws people to their Web site. They will quickly begin to realize that certain content works (educational, entertaining content) and certain content does not (home pages with self-aggrandizing copy).

ROI is the great informer for these companies.

Read more at The Conversion Scientist

Copy Vs. Design: Which Is Most Important To Conversion?

To better understand some of the fundamental principles of conversion science, I’d like to offer a case study. Two websites, both owned by the same business, targeting the same demographic, getting about the same search traffic, but with different conversion rates.

According to Heliski.com owner Tom Jackson, www.heliskiingreview.com was “dated, awkward, wordy, but it’s working.” On the other hand, he said, www.heliski.com was “newer, looks better, better organized but way underperforming in lead gen.”

The question—why would the clunky older site outperform the shiny newer site? (Disclosure: Heliski is one of my clients).

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